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Jedi Knight
Picture of Scott
posted
I just upgraded my .Mac account and now it seems that it won't sync. I get this error: ".Mac Sync Error. Invalid response received from .Mac. Could not complete synchronization - please try again later." Any ideas what might be wrong?

This message has been edited. Last edited by: Scott,


"Where's the RAM."
 
Posts: 173 | Location: Detroit | Registered: July 18, 2006Reply With QuoteReport This Post
Poobah
Picture of Donna
posted Hide Post
On some of the RSS feeds today it is said that .mac sync'ing is having trouble and has erased some peoples' information. They may have taken it down for a fix. I got the same message an hour ago when my computer tried to sync, but I then turned syncing off for the time being just in case.
 
Posts: 2302 | Location: Ann Arbor MI USA | Registered: October 22, 2002Reply With QuoteReport This Post
Jedi Knight
Picture of Scott
posted Hide Post
Just tried this morning (9:30AM) and got the same message. Hopefully they fix it soon...


"Where's the RAM."
 
Posts: 173 | Location: Detroit | Registered: July 18, 2006Reply With QuoteReport This Post
Jedi Knight
Picture of Scott
posted Hide Post
Well, it turned out that I had to reset my sync info. If anyone else ever runs into this here's the tech on it from Apple...

Most issues encountered with .Mac Syncing can be resolved by following a few basic steps:

To resolve this issue, first make sure your software is up-to-date. Mac OS X v10.4.8 is the latest version of Mac OS X v10.4 Tiger available, and is recommended for all .Mac members who are using Mac OS X v10.4. You can update to Mac OS X v10.4.8 via Software Update (Apple > Software Update).

For more information about the Mac OS X v10.4.8 update, please see:

About the Mac OS X Update 10.4.8
<http://docs.info.apple.com/article.html?artnum=304200>

Second, try turning your computer off for 10 minutes. If you have a home network with multiple computers, turn off those computers as well. After waiting 10 minutes, turn on one computer at try to sync again. If you are able to successfully sync, turn on your other computers and sync them one at a time.

If that does not resolve your issue, try a basic reset of your .Mac Sync data. This reset should always be done from the computer with the most current data.

Before resetting or deleting any data, you should make a backup of your data. For more information about backing up your important data, please see the following article:

How to back up and restore your important Mac OS X 10.4 files
<http://www.info.apple.com/kbnum/n301239>

To reset sync information:

1. From the Apple menu, choose System Preferences.
2. Click .Mac.
3. Click Advanced and then click Reset Sync Data.
4. Choose the information you wish to reset from the Replace pop-up menu (such as Bookmarks, Contacts, or All Sync Info).
5. Click the right arrow. The screen will change to say "On .Mac with sync info from this computer".
6. Click Replace. This will replace the information on .Mac with the information from your computer.

If .Mac Bookmarks or .Mac Address Book do not behave correctly after resetting your .Mac syncing information, you may need to reset their syncing preferences.

Reset .Mac Bookmarks

1. Go to .Mac <http://www.mac.com/> and log in.
2. Click Bookmarks and then click Open Bookmarks.
3. Click Preferences.
4. Deselect the "Turn on Bookmarks Synchronization" checkbox.
5. Click Save.
6. Click Preferences again, and reselect the checkbox.
7. Click Save.

Reset .Mac Address Book

1. Go to .Mac <http://www.mac.com> and log in.
2. Click Address Book.
3. Click Preferences.
4. Deselect "Turn on .Mac Address Book Synchronization" checkbox.
5. Click Save.
6. Open Preferences again, and reselect the checkbox.
7. Click Save.

Note that syncing does not display iCal data on the .Mac web site. Use iCal's publishing feature to publish calendars to the web. See iCal Help under the Help menu in iCal for more information.

If the suggestions above do not resolve the issue you are having, please let us know. Please respond to this message with a detailed description of the troubleshooting steps you have taken: tell us, step-by-step, what you were trying to accomplish and provide the exact text of any error messages you have received.

Sincerely,

Eddie
.Mac Support
http://www.apple.com/support/dotmac/
http://www.mac.com/learningcenter/


"Where's the RAM."
 
Posts: 173 | Location: Detroit | Registered: July 18, 2006Reply With QuoteReport This Post
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